Order Processing
Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We offer standard and expedited shipping options where available. Estimated delivery times will be shown at checkout and may vary based on destination, carrier, and chosen service level. Delivery estimates are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on weight, dimensions, destination, and selected shipping method.
Order Tracking
When an order ships, a tracking number will be provided if supported by the carrier. Tracking availability depends on the shipping method and carrier.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information. If an address is incorrect or incomplete and the package is returned to us, additional shipping charges may apply to reship the order.
Lost or Damaged Shipments
If an item is lost or damaged in transit, we will work with the shipping carrier to file a claim and assist in resolving the issue. Evidence such as photos may be required for damage claims.
International Shipping
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient. Delivery times for international shipments may be longer due to customs processing.
Returns & Exchanges
Returns and exchanges are handled according to our Returns Policy (if applicable). Please review the Returns Policy for timeframes and conditions for eligible returns.
Policy Changes
We may modify this Shipping Policy at any time. Any changes will be posted here with an updated “Last Updated” date.